Refund and Returns Policy – Omasonali

Effective Date: January 8, 2025

At Omasonali, we are committed to providing you with high-quality, luxury furniture that meets your expectations. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive Refund and Returns Policy to help make your experience as smooth as possible.

Please review the following guidelines to understand how our return, refund, and exchange process works.

1. General Return Policy

We accept returns on most items within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be in new, unused condition, and in its original packaging.
  • The item must not be damaged, altered, or assembled.
  • A receipt or proof of purchase is required for all returns.

Note: Some products may be subject to specific return policies. Please refer to the individual product pages for any exclusions or special conditions regarding returns.

2. Non-Returnable Items

The following items are non-returnable:

  • Custom-made, personalized, or special order items.
  • Gift cards.
  • Sale or clearance items, unless otherwise specified.
  • Items damaged by customer misuse (such as scratches, tears, or stains).

If you are unsure whether an item can be returned, please contact our customer service team at info@omasonali.com before making your purchase.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team by email at info@omasonali.com or by phone at (515) 233-2694 to request a Return Merchandise Authorization (RMA) number. Please provide your order number and the reason for your return.

  2. Return Shipping: Once you have received the RMA number, you will need to return the item to us at the address provided. The return shipping costs are the responsibility of the customer, unless the item was damaged during delivery or is defective. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item reaches us safely.

  3. Packaging: Ensure the item is securely packed in its original packaging to avoid any damage during the return process.

4. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately at info@omasonali.com or (515) 233-2694. You may be eligible for a free return or replacement under our warranty.

Please keep all packaging materials and take photographs of the damaged item and packaging to assist us in processing your return. Omasonali will provide a prepaid shipping label for returns of defective or damaged items.

5. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the conditions outlined in this policy. If the return is approved, we will process your refund to the original payment method used for the purchase.

Please note the following regarding refunds:

  • Processing Time: Refunds will typically be processed within 7–10 business days after we receive the returned item.
  • Original Shipping Costs: Shipping fees paid at checkout are non-refundable unless the return is due to a defect or an error on our part.
  • Restocking Fee: In some cases, a restocking fee of up to 15% may apply, particularly for large or heavy items. This will be clearly indicated in the product description or at the time of the return.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different item, you must return the original item and place a new order. Please follow the return process outlined above to initiate a return, and then you may purchase the replacement item on our website.

7. Return Exceptions for Special Circumstances

  • Late Returns: Returns requested after the 30-day return window may be subject to approval. Late returns will be considered on a case-by-case basis, and a restocking fee may apply.
  • Bulk Orders: For bulk or wholesale orders, returns may not be accepted unless there are issues with quality or defects in the product. Please contact us for more information if you are ordering in large quantities.

8. How to Contact Us

If you have any questions or concerns about our return policy, or if you need assistance with initiating a return, please do not hesitate to contact us:

We are here to assist you and ensure that you have a hassle-free shopping experience.

Effective Date: January 8, 2025

Thank you for choosing Omasonali. We appreciate your business and are committed to your satisfaction.